Terms and Conditions

Welcome to www.rbviaje.com!

Agreement: By accessing, using, browsing or booking through our Web Site(s) or Directly or Indirectly through RBVIAJE.com or its representative(s), that is certified that  you agree that you have gone through, understood and agree to follow it  by these terms and conditions and you are ready to comply with all applicable laws, rules and regulations.

Prices: Prices quoted generally include accommodation charges, taxes (unless specified otherwise) and in some cases specified meals (Breakfast / Lunch / Dinner). Prices do not however include any Personal nature Expenses i.e. Telephone Calls, Laundry, Soft / Hard Drinks, Meals, items from the mini-bar, services, cleaning, Tipping etc.

Payment: For the service contracted ( Inbound or domestic clients either you are travelling in India or abroad), we need 60% advance to hold the booking on a confirmed basis and the balance amount( if any) must to be paid[ for domestic client: before starting your tour in India or before departure from India, for inbound clients either you departure your country or upon arrival in India].it depends on nature of service, vendor requirement and/or the time left for the commencement of the services. It will be decided by us.

Mode of Payment: Overseas advance payment can be made through Bank / Wire Transfer to our bank account. The transfer/processing charges levied by the bank need to be deposited in addition to the payment amount.

In case of payments through a Credit Card, the bank gateway transaction charges-as applicable-would be levied over and above the total amount.

Based on the transactional requirements, advance payments can be made through one of the following methods:

Visa/ MasterCard/ Diners/ American Express Credit Card

Bank/ Wire/ Telegraphic Transfer

We do not accept payments through cheque.

Upon arrival in India, the payment can be made through currency notes or through Master / Visa / Diners / American Express Credit Card.

No Show / Early Departure / Cancellation Policy:

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s

You are responsible to inform us in writing well in advance.

Cancellation charges would be effective from the date we receive letter in writing and would be as follows : –

• 60 days prior to arrival – 10% of the total tour/service cost (except the transaction charges)
• 40 days prior to arrival – 25% of the total tour/service cost (except the transaction charges)
• 15 days prior to arrival – 30% of the total tour/service cost (except the transaction charges)
• 10 days prior to arrival – 40% of the total tour/service cost (except the transaction charges)
• 72 hours prior to arrival – 50% of the total tour/service cost (except the transaction charges)
• Less than 72 hours or no show – NO REFUND.

In case of special train journey, special airfare journey and peak season hotel bookings a separate cancellation policy is applicable which would be advised as and when required.

In case of ‘No Show’- No Refund During “Peak-Season,” which is defined by the density of tourist inflow in each region, and may vary from place to place and hotel to hotel, any particular hotel may implement a different cancellation policy. The travel agent is bound to follow the hotel specific cancellation policy; and in case of variation from the above stated policy, the excess in cancellation charges will be borne by the client and not by the travel agent. Modifications/Cancellations sent directly to the hotel will not be honored.

For outbound Travel from India, Visa processing charges and fees are fully non-refundable in case of cancellation of trip and also in case of Visa denial by the respective embassy.

Refund

In regard to refund of unused / unutilized services (which are paid for and cancelled well in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Any refund against a payment received through a Credit Card, will be made on the same credit card only. Please note that the refund process may take 2 to 8 weeks due to banking procedures.

No deductions will be made for the refunds (except the transaction charges), which are made due to unavailability of services. If the services requested are unavailable during the requested period, we will offer similar alternatives well before the commencement of the services and if the client does not find the alternatives acceptable, the advance will be refunded. However, once the alternative service is accepted by the client, cancellation of the same will be subject to the above stated cancellation policy.

Tariffs And Taxes:

Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges, the same would be charged as extra.

Hotel Administration reserves all rights for revision in room tariffs until the actual check-in of the client. To confirm the reservation(s), the payment is made in advance based on currently applicable and published tariffs of the hotel. In an event of hike in room tariffs, by the hotel administration, the Travel Agent will not be liable for the additional supplement. The client is requested to note that under such rare but possible circumstances, the client will be liable to pay the additional supplement as demanded due to the revision in tariffs.

Travel Industry and Hotel Tariffs are governed by various Government Taxes and Levies. The tariffs quoted on “Tax Inclusive” basis generally include all applicable taxes and levies as on the date of quotation. In an event of change in the rate of Government Taxes and implementation of additional levies and/or taxes, the Travel Agent will not be liable for the additional taxes. The client is requested to note that under such rare but possible circumstances, the client will be liable to pay the additional taxes or levies as implemented.

General Terms:

RBVIAJE.com acts only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.

The hotel ratings given on our web sites are established by qualified local authorities and do not reflect our opinion about the hotel or the service rendered by the hotel.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being.

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We shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage’s & personal property/s at all times are at the client’s risk.

Complaints regarding booked services:

Any suggestions from the client will be gladly accepted in order to improve the level of services and accommodation provided. We welcome your feedback, comments and/or complaints regarding the services purchased through us.

We have taken all reasonable care to make sure that all the services are provided to a reasonable standard and are provided as described in our Web Sites. However, rbviaje.com is not responsible for any changes made by the supplier of which we have not been informed.

rbviaje.com will not be responsible for any lapse in services provided by a third party vendor like a hotel. We take reasonable care while patronizing a hotel; however, may not under any circumstances guarantee the standard of services provide at the hotel.

E & O E – Errors and Omissions Excepted

rbviaje.com will not be responsible for any human error or typing error, which has gone unnoticed by the guest or the company’s staff.

 MODIFICATION OF THESE TERMS AND CONDITIONS:

rbviaje.com reserves the right to amend/modify the terms, conditions, and notices as suitable in the interest of the clients and the company; and to comply with the legal requirements governing the industry.

Legal jurisdiction:

For any dispute, the Civil Court of New Delhi, India is to be acknowledged as the sole competent authority.